Return and exchange

Items purchased on Sale are not eligible for exchange.

We offer 30 days exchange or return on all items purchased on our web shops, counting from the day you have received your order.

To return an item please use the pre-paid return label enclosed with your delivery. A fee of EUR 7 (Denmark) will automatically be deducted from your refund, when you use the return label.

Return and exchange outside of Denmark will be at your own initiative and cost.

Return address:

ALPI/att. H2OFagerholt
Fastrupdalen 2
DK-7400 Herning
Denmark

All products must be returned unused and in impeccable condition, i.e. clean, unused, unwashed and including original hangtags. The products must be in original packaging. Please do not attach return label directly to products or original packaging.

Please include this return form with information regarding your return/exchange.

Refunds will be credited to the payment card used for original purchase. 

 

CONTACT CUSTOMER SERVICE

If you have any questions regarding our products or your purchase, please feel free to contact us at phone: (+45) 53 53 00 05 or contact@h2ofagerholt.com